Feedback

The procedure for handling complaints is a three-stage process.

1. Receipt of the complaint: After sending the complaint form, you will receive a confirmation of receipt by e-mail within one week. If you have submitted your complaint anonymously, we will not be able to report the status of your complaint back to you. However, the most important reports on anonymous complaints will be published via the link above. After an initial review, your complaint will be forwarded to the relevant department for further processing.
2. Complaint evaluation: In the department concerned, a responsible employee examines the case and searches for evidence. Any parallel cases are researched. Based on this, possible solutions are developed. Here we enter into a dialog with you if there are any questions about the case.
3. Initiation of measures: Within three months of submitting the complaint, we will inform you of specific measures that have been taken to rectify the problem.